Refund policy

All sales are final. Because each piece is handmade and many are personalized to order, I don't offer refunds or exchanges for buyer's remorse, color variation inherent to handmade goods, or change of mind. Please review your order and any personalization details carefully before purchasing. Personalized and made-to-order pieces are final sale once work begins.

If something goes wrong in shipping: every package is insured through USPS for the value of its contents.

• Damaged in transit: email photos of the damage to the item and packaging to laurenclevelandcreative@gmail.com within 7 days of delivery and I'll issue a refund.
  
• Lost in transit: if your package hasn't arrived within 7 days of its expected delivery date, let me know so I can keep an eye on it. If it still hasn't arrived 3 weeks after USPS tracking shows it shipped, I'll issue a refund. If it's marked delivered but you can't find it, please contact USPS.
  
• Prefer a replacement? For in-stock items like prints and stickers, I'm happy to send a replacement instead of a refund when one's available. Custom and one-of-a-kind pieces usually can't be recreated, so those are refunded.

Defective or wrong item: contact me with photos within 7 days of delivery and I'll make it right.

Questions before you order? Reach out through my Contact page. I'm happy to help you get it right the first time.